Whether you're shopping for the first time or are already part of the Sitara family, find quick answers to all your questions below.
Browse your preferred products, add them to your cart, proceed to checkout, enter your delivery details, choose your preferred payment method, and confirm your order. It's that simple!
We accept:
Yes, Cash on Delivery (COD) is available for eligible PIN codes and qualifying orders. Availability is shown automatically during checkout based on your delivery address.
If your order has not yet been processed for dispatch, please contact our customer support team immediately at +91 92135 09986 or help@sitaraorganic.com. We will make reasonable efforts to accommodate your request. Once dispatched, modifications may not be possible.
Yes, orders may be cancelled before dispatch. Please contact our support team immediately after placing your order. Once dispatched, cancellation is not possible. Please refer to our Return, Refund & Cancellation Policy for complete details.
Estimated delivery times are:
Timelines may vary slightly due to courier operations or unforeseen circumstances.
Once your order is shipped, you'll receive tracking details via Email, SMS, or WhatsApp. You can track your shipment directly through the courier partner's website using the provided tracking number.
Yes! We offer 100% FREE Shipping on ALL products across India with zero minimum order requirement!
For Cash on Delivery (COD) orders, a partial advance payment of ₹100 is collected at checkout to confirm your order and prevent delivery refusal. The remaining balance is paid in cash to the delivery executive upon package arrival.
Yes, we currently deliver to most serviceable PIN codes across India. A small number of very remote areas may not be serviceable — this is shown during checkout.
At present, we primarily deliver within India. International shipping may be introduced in the future. Please follow our website and social media for updates.
Returns are accepted only in eligible cases such as: damaged product, incorrect product, missing item, or expired product. Requests must be submitted within 48 hours of delivery with photographs.
No. For hygiene and safety reasons, opened, used, or partially consumed wellness products cannot be returned. This policy ensures product safety for all customers.
Approved refunds are generally processed within 5–7 business days. The final credit to your account depends on your payment provider or bank.
Contact us within 48 hours of delivery via WhatsApp or Email and provide:
Yes. Our formulations are deeply inspired by traditional Ayurvedic principles and manufactured in compliance with applicable FSSAI and Ayurvedic regulatory standards.
Many of our products are formulated for regular daily wellness support. Please follow the usage instructions on the product label, and consult a healthcare professional if you have any medical concerns.
Product-specific information — including ingredients and dietary suitability — is provided on each individual product page and on the product label.
Many products can complement one another as part of a holistic wellness routine. However, if you have an existing medical condition, are pregnant, breastfeeding, or are taking prescription medication, please consult your healthcare professional first.
When used as directed, our products are intended for wellness support. If you experience any discomfort or allergic reaction, discontinue use and consult your healthcare professional immediately.
Please consult your OB-GYN or a qualified healthcare professional before using any wellness supplement during pregnancy or while breastfeeding.
Only products specifically labelled for children should be used by children. Always follow the age and dosage recommendations provided on the product packaging.
Yes, especially if you have an existing medical condition, take prescription medicines, are pregnant, breastfeeding, have known allergies, or are under regular medical supervision.
No. Our products are intended to support general wellness as part of a healthy lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease. Please see our Medical Disclaimer for full details.
You can reach us through multiple channels:
Support Hours: Monday–Saturday | 10:00 AM – 6:00 PM IST
We aim to respond to all customer enquiries within 24 business hours. For urgent matters, WhatsApp is the fastest channel.
Our products are manufactured in FSSAI-registered and Ayurvedic-licensed facilities in India, adhering to all applicable quality and regulatory standards.
Yes. We are committed to rigorous quality standards. Every Sitara product undergoes quality checks before dispatch to ensure purity, potency, and safety.
We're always happy to help. Reach out to our wellness support team directly and we'll get back to you within 24 business hours.
