Our Commitment
At Sitara Organic & Ayurveda, every product is carefully packed and quality checked before dispatch.
As our products are consumable wellness products, we maintain strict quality and hygiene standards. Therefore, returns and refunds are accepted under specific circumstances outlined below.
Please read this policy carefully before placing an order.
1. Return Eligibility
You may request a replacement or return if:
- You receive a damaged product.
- You receive the wrong product.
- You receive an expired product.
- The product is missing from your order.
- The package is significantly damaged during transit.
Time Window: Return & replacement requests must be raised within 48 hours of receiving the order.
2. Products That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns for:
- Opened products
- Used products
- Products with broken safety seals
- Products consumed partially or completely
- Products damaged after delivery due to improper storage
- Orders returned due to incorrect address provided by customer
3. Damaged or Incorrect Products
To process your claim quickly, please share the following details within 48 hours:
- Order Number & Registered Mobile Number
- Clear photographs/videos of outer box & shipping label
- Clear photographs of damaged or wrong product
- Brief description of the issue
4. Replacement Policy
If your request is approved, we will ship a replacement product at no additional cost within 48 business hours.
5. Refund Policy
Refunds are processed in cases where:
- Product is unavailable after payment
- Wrong product shipped and replacement is unavailable
- Damaged product verified by our quality team
- Order cancelled before dispatch
- Duplicate payment made by error
6. Refund Timeline
Approved refunds are generally processed within 5–7 business days via the original payment method.
7. Cancellation Policy
Orders may be cancelled before they are dispatched. Once an order has been handed over to the courier partner, cancellation may no longer be possible.
8. Cash on Delivery (COD) Orders
COD orders may be cancelled before dispatch. If shipped, cancellation requests cannot be accepted. Repeated refusal of COD deliveries may result in disabling COD for future purchases.
9. Orders That Cannot Be Cancelled
Cancellation requests cannot be accepted for orders already shipped or delivered.
10. Failed Deliveries
If an order is returned due to incorrect address or customer refusal, Sitara reserves the right to deduct shipping charges from refunds.
11. Refund Exceptions
Refunds will not be issued for change of mind after delivery, personal taste preference, or improper storage after opening.
12. Quality Assurance
Every Sitara product undergoes quality checks. If you suspect a manufacturing issue, contact us for quality inspection.
13. How to Raise a Return or Refund Request
Reach out to our customer desk with your Order Number and photos via Email at help@sitaraorganic.com or WhatsApp at +91 92135 09986.
14. Contact Us
Sitara Customer Support Desk
We are here to assist with returns, replacements, and refunds.Email: help@sitaraorganic.com
Customer Support: +91 92135 09986
Website: https://www.sitaraorganic.com
Thank You
We sincerely appreciate your trust in Sitara Organic & Ayurveda. Our goal is to resolve any genuine concerns promptly, fairly, and transparently.
