Shipping Policy

1. Order Processing

Once your order is successfully placed, our team begins processing it as quickly as possible.

Processing Time

• Orders are generally processed within 24–48 business hours.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, promotional campaigns, or high-volume sale periods, processing times may be slightly longer.

Order processing begins only after successful payment confirmation for prepaid orders or order verification for eligible Cash on Delivery (COD) orders.

2. Delivery Timeline

Delivery timelines depend on your location and the availability of logistics services across India.

Estimated Delivery Time Table

Please note that these timelines are estimates and may vary due to factors beyond our control.

3. Shipping Charges

We are delighted to offer 100% FREE Shipping on all products and orders across India with zero minimum purchase requirements.

• Prepaid Orders (UPI, Cards, Net Banking): 100% Free Shipping with no additional charges.
• Cash on Delivery (COD) Orders: Free Shipping applies to all COD orders. A partial advance payment of ₹100 is required at checkout to confirm your COD order and prevent non-delivery. The remaining order balance is collected by the delivery agent upon package arrival.

4. Order Tracking

Once your order has been dispatched from our Saurashtra/Surat warehouse, you will receive:

• Order Confirmation Email & SMS
• Shipping Confirmation with Courier Tracking Link
• WhatsApp Notifications (if enabled)

You will receive a tracking number along with courier partner details (Delhivery, Blue Dart, DTDC) to monitor your shipment real-time.

5. Delivery Partners

To ensure reliable deliveries across India, we work with trusted logistics providers including Delhivery, Blue Dart, DTDC, India Post, and reputed regional logistics partners.

6. Delivery Attempts

Our delivery partners generally make up to 3 delivery attempts before returning the shipment.

If delivery is unsuccessful due to customer unavailability, incorrect address, or refusal to accept, the shipment will be returned to our warehouse.

7. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to weather conditions, natural disasters, public holidays, political disturbances, or logistics disruptions. We appreciate your patience and understanding.

8. Address Accuracy

Customers are responsible for providing complete and accurate delivery information including Full Name, House/Flat Number, Landmark, City, State, PIN Code, and Mobile Number.

9. Change of Delivery Address

If you wish to modify your delivery address before dispatch, please contact our customer support team immediately at +91 92135 09986 or help@sitaraorganic.com.

10. Damaged Packages

If your package appears damaged, tampered with, or opened at delivery:

• Inspect the package before accepting delivery.
• Take clear photographs/videos of the package.
• Contact our support team within 24 hours of delivery.

11. Incorrect or Missing Products

If you receive a wrong product, incomplete order, or damaged item, please notify us within 48 hours of receiving your shipment.

12. Non-Serviceable Locations

If your location falls outside our delivery network, we will notify you promptly and refund any prepaid amount through the original payment method.

13. International Shipping

At present, Sitara Organic & Ayurveda primarily delivers within India. International shipping is currently unavailable unless explicitly stated.

14. Order Verification

For security purposes, certain Cash on Delivery (COD) orders may require phone or WhatsApp verification prior to dispatch.

15. Shipping Restrictions

We reserve the right to refuse or cancel shipments in cases of incorrect information, suspected fraud, or force majeure events.

16. Contact Us